There is an urgent need to provide mental health support to the accountants because they have to deal with a very unfavorable situation in the coming future. As the economy is battling to get on track and Australia is facing one of the worst financial crises in the last 3 decades, the behavior of the clients is not going to be normal when everything opens up in the future.
Recently, there was a statement from the chief executive of the Institute of Public Accountants where he had some requests for the trainers. He said that the trainers now need to make the accountants aware of the upcoming situation. This training will help the accountants to be mentally prepared for the upcoming situation.
And those accountants who deal with the public clients have to face the problem. According to experts, this recession has caused severe damage to the economic situation of the Australian public. So, the behavior of the clients is not going to be normal. And we are talking about mental readiness for this situation because there is no training or teaching that would tell the accountant about what to do with a frustrated client.
As there has rarely been any training for helping the accountants in better conversation with the clients. But this is the time we feel a need for such training.
How can the accountants gain such ability?
There are some steps that the accountants should consider. The accountants need to have some mental health first aid course. And we are not talking about making the accountants an expert in this field rather we are intended to provide enough confidence to the accountants so that they can deal with such unusual clients.
The accountants need to have such a mentality that they should stand at every end to help the people. And, helping doesn’t mean to deal with the numbers or so. Accountants have to assure their clients that people will surely get out of this financial crunch. If you are an accountant and you have to work more than usual, you should be ready because this is what the time demands.